The Customer Service Engineer takes product returns from customers and performs evaluations on electromechanical systems and subsystems related to electric motors and gears to determine functionality and basic root cause of failure.
- Read, understand, and analyze engineering drawings.
- Assess and troubleshoot motors, gear boxes, encoders, assemblies, and similar parts for appropriate functionality.
- Test using electrical equipment such as power supplies, multimeters, and oscilloscopes.
- Test using mechanical test equipment such as force or torque gauges.
- Examine using optical equipment such as magnification or microscopes.
- Use online and intracompany resources to determine appropriate mating electrical connectors.
- Develops a well-reasoned plan to analyze a failure based on sound engineering principles.
- Writes a professional technical report summarizing findings and making a recommendation for further actions.
- Use, input, and modify content in a largescale database (IFS).
- Communicate effectively with Engineering, Sales, and customers using appropriate technical detail.
- Familiarity with electrical equipment such as power supplies, multimeters, and oscilloscopes.
- Use of a microscope and magnification.
- Basic understanding of electric motor physics.
- Basic understanding of statics and dynamics.
- Fundamental knowledge of electrical and mechanical principles.
- Uses technical language to communicate as an engineer to Engineering and Sales.
- Understanding of Ohm’s Law and ability to apply it.
- Ability to tell a technical story convincingly and professionally in a written laboratory and/or test report.
- Possesses interpersonal skills adequate for frequent interface with all levels of the organization.
- Organized and able to juggle multiple returns simultaneously.
- Able to use Outlook to write emails, set up meetings.
- Familiarity with videochat.
- Able to use excel to organize, sort, and calculate.
REQUIRED EDUCATION AND EXPERIENCES
- Associates degree (AS) in Electrical or Mechanical Engineering.
- Experience writing professional laboratory or test reports.
This job operates in an electromechanical lab environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines as well as electronic and mechanical test equipment such as force gauges, power supplies, oscilloscopes, multimeters, dynamometers, microscopes et al.
There is an expectation you will be comfortable working in a lab, assembly, or machine-shop area.
The performance of this position may occasionally require exposure to factory areas, which may require the use of personal protective equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear, and sit for long periods of time. The employee is frequently required to stand, walk, climb, balance, stoop, kneel, crouch, reach, push, pull, lift, finger, grasp, feel, and use repetitive motion. The employee is required to have close visual acuity to perform activities of their job. The employee is not substantially exposed to adverse environmental conditions, such as in typical office or administrative work.
Travel is up to 10% will be local, national, and international with overnight travel required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
maxon is an equal opportunity employer
Source/author: maxon precision motors, inc. / Apr 27, 2021